Bureaucracy

I am of the thinking that people who work within the bureaucracy are disincentivized to connect with or empathized with the people who are subject to the institution of domination, that are not part of the institution.  They have needs for efficiency, and connection with those who are subject to the institution of domination, are from their view, a problem to be over-come, not a customer who they are incentivized to deal with in a manner satisfactory to the customer.  They have needs for safety/security, and those who question or object to the institution of domination by which they are employed, are implying that their current safety/security is threatened.  They have needs for respect, and to those that question or object to the institution of dominion by which they are employed, are received as undermining their self-respect they wish to cultivate for the work that they do.  They don't call them "institutions of domination" for no reason; the institution is set-up to assimilate ordinarily compassionate persons into persons who wish to get every interaction with the "citizenry" over-with as quickly as possible; they wish to maintain a vener of civility, so long as their needs for respect, safety, security, efficiency are met; and the strategies that they select to meet those needs, are unlikely to take into consideration, the other person, because the power-disparity is completely in their favor; this makes them select strategies of withdrawal; physical withdrawal, intellectual withdrawal, empathic-emotional withdrawal.  It is hard to connect with a person engaged in those strategies, when there is such an uneven power-disparity in play.